Frequently asked questions
Everything you need to know about ordering from Aster Goods. Can't find what you're looking for? Get in touch at hello@example.com.
Orders & payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are processed securely and we never store your card details.
Can I change or cancel my order?
We pack orders quickly, but if you contact us within 2 hours of ordering we'll do our best to change or cancel it. Once an order has shipped, you can return it under our returns policy.
Which currency will I be charged in?
You'll be charged in the currency you select in the store (USD, EUR, GBP, CAD or AUD). Your bank may apply its own conversion fee if your card uses a different currency.
Do I need an account to order?
No — you can check out as a guest. An account simply lets you track all your orders, save addresses and keep a wishlist.
Shipping
Where do you ship?
We ship to over 35 countries across North America, Europe, Asia-Pacific and beyond. You'll see the available options for your country at checkout.
How long does delivery take?
Orders ship within 1–2 business days. Standard delivery takes 3–6 business days in the US, 5–10 in Europe and 7–15 for the rest of the world. Express options are available at checkout.
Will I pay customs or import duties?
Orders to the US, UK and EU are shipped with duties handled where possible. For other destinations, local import duties or taxes may be collected by the carrier on delivery.
How can I track my order?
You'll receive an email with a tracking number as soon as your order ships. You can also look up any order on our Track your order page.
Returns & exchanges
What is your return policy?
You have 30 days from delivery to return unworn, unwashed items in their original condition for a full refund. Returns are free within the US and EU.
How do I exchange a size?
The fastest way is to place a new order for the size you need and return the original item for a refund. That way your new size ships right away.
When will I get my refund?
We process refunds within 3 business days of receiving your return. It can take another 5–10 business days to appear on your statement.
Products & care
How do your clothes fit?
Most of our apparel has a relaxed, true-to-size fit. Each product page includes fit notes; if you're between sizes, we recommend sizing down for a closer fit.
How should I care for my items?
Wash cotton and linen cold and line-dry to keep them looking their best. Merino should be hand-washed or washed on a wool cycle. Care instructions are on every label.
Do you offer gift wrapping?
All orders arrive in our recyclable gift-ready box. Add a note at checkout and we'll include it, without prices.
Still have questions?
Our team is happy to help.